If we close a case and then the family comes back again with problems does that mean we have closed the case too soon?

Judit Németh-Almasi's picture
14 Jan 2015 -- Judit Németh-Almasi

Not necessarily.It could mean that we have closed the case too soon, but it could also mean that the family has come back with a new problem.This could also be a sign that the family trusts the service.

However for some families rather than it being a series of different issues it is more like a ‘revolving door’ with the same issues repeating.This can signal that rather than dealing with the underlying causes it was only the symptoms that were being managed.This would suggest that the intervention was not effective and other ways of helping the family need to be identified.

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