What is meant by case management?

Judit Németh-Almasi's picture
14 Jan 2015 -- Judit Németh-Almasi

Many organisations and governments are introducing case management as a way of working.Case management is a process or set of procedures which identifies how cases should be handled, who should be involved and timeframes, so that all cases are dealt with in a systematic way.This helps ensure that support is given in a timely way and also that there is consistency in the management of cases. Case management mechanisms typically also define how referrals should be made to other organisations and how agencies should work together.

Irrespective of how the case management process is described and divided, there are three main parts of any case management system:Assessment (and Planning), Intervention and Follow up and review.Unless these three processes are included then it is not a comprehensive case management system.

It should be understood that case management itself is not an intervention or a programme – it is a way of organising and approaching work, not in itself a service that is provided to families.

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