Balkans Migration and Displacement Hub

Save the Children`s Balkans Migration and Displacement Hub worked to address one of the main issues identified during the transit of refugees and migrants in Balkans – ensuring children participation and accountability mechanisms. As a result, they created a Multimedia Suggestion Box, a Facebook Messenger based platform through which they can regularly collect feedback from users, especially in relation to the services they are providing. The decision making is then informed by the feedback collected and services are modified to be tailored to the beneficiaries needs. In this document you can find out more about the main features of the Multimedia Suggestion Box and how to use it.

Childhub

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